Refund policy

Where a return is accepted, the product must be returned in the same condition it was received, unworn or unused, and in its original packaging along with all included accessories as indicated in the return instructions. We may reduce your refund if the product has been used, damaged, or handled more than necessary.

You may request a return within 14 days after the product is delivered to your address.

Return shipping is completely free of charge to the customer, and Corolline will issue a prepaid return shipping label upon approval of your request.

You can request cancellation of your order at any time until the product has been shipped.

How to start a return or cancellation

Whether your return or cancellation request is accepted depends on the terms above and your rights under applicable law.

You may submit a return or cancellation request by contacting us directly at corollinestore@gmail.com, or by opening our on-site Live Chat feature. If a support representative is actively available on Live Chat, your request can be processed in real time.

If your return is approved, we will provide you with a prepaid return label and clear instructions on how and where to send your package to complete your return.

Products sent back without first requesting a return through our email or Live Chat system will not be accepted.

Please inspect your package when you receive it and contact us immediately if the product is defective or damaged, or if you received the wrong package contents.

Contact us to ask about exchange options before returning your product.

If you are a consumer in the European Union and purchase goods online, you have the right to cancel your order within 14 days after the day you receive your product for any reason, unless an exemption applies.

After you notify us that you wish to cancel, you must return the product within 14 days.

We will refund eligible cancelled orders within 14 days after we are informed of your cancellation, but we may withhold the refund until we receive the product back or receive evidence that you have sent it back.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We are not required to refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.

To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.

If you are a consumer in the United Kingdom and purchase goods online, you have the right to cancel your order within 14 days after the day you receive your product, unless an exemption applies.

After you tell us you wish to cancel, you must return the product to us within 14 days.

We will refund eligible cancelled orders within 14 days after we receive the returned product or receive evidence that you have sent it back.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We may not refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.

To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report a damaged product, please contact us at corollinestore@gmail.com, or launch our storefront Live Chat to connect with our support agents during active operating hours